Case's Ladder: Frequently Asked Questions

Frequently Asked Questions

Cheating, etc. (4)
1. There is more than one person playing from my house. How can I make sure we aren't mistaken for multiple accounts?

2. I can't seem to get my match report through. Can I have someone else report it for me?

3. I stayed at a Ladder members house for one day last month while traveling and now we get a security violation when we try to play each other?

4. How can I get a refund for my Gold, Platinum, or Diamond account if I was kicked off for rule violations?: 1. There is more than one person playing from my house. How can I make sure we aren't mistaken for multiple accounts?; 2. I can't seem to get my match report through. Can I have someone else report it for me?; 3. I stayed at a Ladder members house for one day last month while traveling and now we get a security violation when we try to play each other?; 4. How can I get a refund for my Gold, Platinum, or Diamond account if I was kicked off for rule violations?

Formal Challenge System (5)
1. Where can I read an overview of the Formal Challenge System?

2. How come the Formal Challenge System doesn't work on my Ladder?

3. The news said I failed my formal challenge, but I didn't. What can I do?

4. What is the difference between a regular match and a formal challenge?

5. Do Formal Challenges take priority over all others?: 1. Where can I read an overview of the Formal Challenge System?; 2. How come the Formal Challenge System doesn't work on my Ladder?; 3. The news said I failed my formal challenge, but I didn't. What can I do?; 4. What is the difference between a regular match and a formal challenge?; 5. Do Formal Challenges take priority over all others?

Getting Started (7)
1. Is it really free to be on Case's Ladder?

2. What kind of computer do I need to play games over the Internet?

3. What kind of Internet connection do I need to play games over the Internet?

4. Where do I find people to play matches against?

5. How do I know which Ladder to join?

6. Do I need anything special to join Case's Ladder?

7. Where do I play the games?: 1. Is it really free to be on Case's Ladder?; 2. What kind of computer do I need to play games over the Internet?; 3. What kind of Internet connection do I need to play games over the Internet?; 4. Where do I find people to play matches against?; 5. How do I know which Ladder to join?; 6. Do I need anything special to join Case's Ladder?; 7. Where do I play the games?

Hall of Fame (6)
1. What is the Hall of Fame?

2. How often is the Hall of Fame updated?

3. How do I get into the Hall of Fame?

4. What happens if I leave the Ladder?

5. Do I win anything for being in the Hall of Fame?

6. I have a suggestion for a Hall of Fame category. Where should I send it?: 1. What is the Hall of Fame?; 2. How often is the Hall of Fame updated?; 3. How do I get into the Hall of Fame?; 4. What happens if I leave the Ladder?; 5. Do I win anything for being in the Hall of Fame?; 6. I have a suggestion for a Hall of Fame category. Where should I send it?

LadderBux (5)
1. Where can I see what prizes are available to purchase with my LadderBux?

2. Is there somewhere I can look to see who has redeemed LadderBux recently and for what?

3. Do I have to be a premium member to redeem my LadderBux for prizes?

4. I ordered something from the LadderBux store quite awhile ago and still haven't received it. What can I do?

5. What are LadderBux?: 1. Where can I see what prizes are available to purchase with my LadderBux?; 2. Is there somewhere I can look to see who has redeemed LadderBux recently and for what?; 3. Do I have to be a premium member to redeem my LadderBux for prizes?; 4. I ordered something from the LadderBux store quite awhile ago and still haven't received it. What can I do?; 5. What are LadderBux?

LadderOps (6)
1. What is a LadderOp?

2. Where can I see a current list of the LadderOps?

3. What do I do if I have a problem with a LadderOp?

4. What is the difference between a LadderOp, a LeadOp, and an OpManager?

5. How can I apply to become a LadderOp?

6. I was impressed with a LadderOp recently. How can I let you know?: 1. What is a LadderOp?; 2. Where can I see a current list of the LadderOps?; 3. What do I do if I have a problem with a LadderOp?; 4. What is the difference between a LadderOp, a LeadOp, and an OpManager?; 5. How can I apply to become a LadderOp?; 6. I was impressed with a LadderOp recently. How can I let you know?

Ladder Account Questions (8)
1. How do I remove myself from the Ladder?

2. I can't find myself on the Ladder. What happened to my account?

3. Can I rejoin the ladder if I was deleted or withdrew?

4. Can I have more than one Ladder account?

5. Can my brother/friend/dog have an account on the Ladder also?

6. How do I get my password if I can't remember it?

7. What happened to my streak?

8. Will I be removed if I don't play?: 1. How do I remove myself from the Ladder?; 2. I can't find myself on the Ladder. What happened to my account?; 3. Can I rejoin the ladder if I was deleted or withdrew?; 4. Can I have more than one Ladder account?; 5. Can my brother/friend/dog have an account on the Ladder also?; 6. How do I get my password if I can't remember it?; 7. What happened to my streak?; 8. Will I be removed if I don't play?

Live Support (1)
1. Does Case's Ladder offer online live support?: 1. Does Case's Ladder offer online live support?

Match Related Questions (12)
1. Can I play anyone if I am unranked?

2. Can I play the same person as much as I want?

3. Are modem games allowed?

4. My opponent changed game settings just as the game started. Should I report the loss?

5. I need to post my win. Where do I do this?

6. If we can not agree on what map or settings to play with what do we do?

7. The person I was playing was cheating. What should I do?

8. The person I was playing disconnected! What should I do?

9. How do I report a loss?

10. What is Rate of Play (ROP)?

11. How is Rate of Play (ROP) calculated?

12. What should I do if someone does not report a match?: 1. Can I play anyone if I am unranked?; 2. Can I play the same person as much as I want?; 3. Are modem games allowed?; 4. My opponent changed game settings just as the game started. Should I report the loss?; 5. I need to post my win. Where do I do this?; 6. If we can not agree on what map or settings to play with what do we do?; 7. The person I was playing was cheating. What should I do?; 8. The person I was playing disconnected! What should I do?; 9. How do I report a loss?; 10. What is Rate of Play (ROP)?; 11. How is Rate of Play (ROP) calculated?; 12. What should I do if someone does not report a match?

Miscellaneous (9)
1. I'm having problems playing the games. What should I do?

2. I have a homepage. Can I include a link to Case's Ladder?

3. How can I work for Case's Ladder?

4. I want to run my own Ladder. Where can I get the program?

5. What is the voting booth?

6. I have a suggestion for the Ladder. Where do I send it?

7. Where can I send compliments about your service?

8. Does Case's Ladder ever sponsor live events?

9. I'm receiving an error when I try to post a message in the forum. What should I do?: 1. I'm having problems playing the games. What should I do?; 2. I have a homepage. Can I include a link to Case's Ladder?; 3. How can I work for Case's Ladder?; 4. I want to run my own Ladder. Where can I get the program?; 5. What is the voting booth?; 6. I have a suggestion for the Ladder. Where do I send it?; 7. Where can I send compliments about your service?; 8. Does Case's Ladder ever sponsor live events?; 9. I'm receiving an error when I try to post a message in the forum. What should I do?

MyLeagues (4)
1. What is the difference between a Case's Ladder and a MyLeague?

2. What do I do if I'm having a problem on a MyLeague?

3. What can I do if I was penalized on a MyLeague and it wasn't fair?

4. How can I create my own MyLeague?: 1. What is the difference between a Case's Ladder and a MyLeague?; 2. What do I do if I'm having a problem on a MyLeague?; 3. What can I do if I was penalized on a MyLeague and it wasn't fair?; 4. How can I create my own MyLeague?

Penalty Box (7)
1. What is the penalty box?

2. How do I get out of the penalty box?

3. Can I play on other Ladders while in the penalty box on one?

4. What does 'in the penalty box for three days' mean?

5. How come my rank dropped while I was in the penalty box?

6. How do I appeal the decision to put me in the penalty box?

7. Can I sign up a second account to play with while I'm in the penalty box?: 1. What is the penalty box?; 2. How do I get out of the penalty box?; 3. Can I play on other Ladders while in the penalty box on one?; 4. What does 'in the penalty box for three days' mean?; 5. How come my rank dropped while I was in the penalty box?; 6. How do I appeal the decision to put me in the penalty box?; 7. Can I sign up a second account to play with while I'm in the penalty box?

Premium Memberships (27)
1. What is a premium membership?

2. Can I order a premium membership over the telephone?

3. Can I purchase a premium membership for a friend?

4. Can I order a premium membership through postal mail?

5. Can I order a premium membership using my credit card?

6. Can I order a premium membership using an online check?

7. I purchased a membership and I have my receipt. Why doesn't it show on my account?

8. I have a monthly subscription. How do I change my billing information?

9. Why isn't my Instant Match Notification working?

10. How do I put images or sounds on my Premium membership page?

11. Can I transfer my Gold membership from one Ladder to another?

12. I'm a Gold member. Do I get a discount if I upgrade to Platinum or Diamond membership?

13. Can I add more Ladders to my premium membership?

14. How do I add other Ladders to my Platinum or Diamond membership?

15. Can I add a friend or relative to my Platinum or Diamond membership?

16. How do I move LadderBux?

17. How can I gift a Gold membership to another user with my LadderBux?

18. How do I create a User Homepage?

19. How can I disable the Ads on the site?

20. How do I customize my Tournament Player Card?

21. Can I get a list of each day�s tournaments sent to me via E-mail?

22. I don�t want others to know which ladders I belong to, can I hide this information from my Diamond summary?

23. How do I create an @casesladder.com E-mail address?

24. How can I remove a Ladder or League from my Platinum or Diamond membership?

25. How do I use the priority support I am entitled to as a premium member?

26. I'm not playing much these days. Can I give my premium membership to a friend?

27. How can I gift LadderBux to another user?: 1. What is a premium membership?; 2. Can I order a premium membership over the telephone?; 3. Can I purchase a premium membership for a friend?; 4. Can I order a premium membership through postal mail?; 5. Can I order a premium membership using my credit card?; 6. Can I order a premium membership using an online check?; 7. I purchased a membership and I have my receipt. Why doesn't it show on my account?; 8. I have a monthly subscription. How do I change my billing information?; 9. Why isn't my Instant Match Notification working?; 10. How do I put images or sounds on my Premium membership page?; 11. Can I transfer my Gold membership from one Ladder to another?; 12. I'm a Gold member. Do I get a discount if I upgrade to Platinum or Diamond membership?; 13. Can I add more Ladders to my premium membership?; 14. How do I add other Ladders to my Platinum or Diamond membership?; 15. Can I add a friend or relative to my Platinum or Diamond membership?; 16. How do I move LadderBux?; 17. How can I gift a Gold membership to another user with my LadderBux?; 18. How do I create a User Homepage?; 19. How can I disable the Ads on the site?; 20. How do I customize my Tournament Player Card?; 21. Can I get a list of each day�s tournaments sent to me via E-mail?; 22. I don�t want others to know which ladders I belong to, can I hide this information from my Diamond summary?; 23. How do I create an @casesladder.com E-mail address?; 24. How can I remove a Ladder or League from my Platinum or Diamond membership?; 25. How do I use the priority support I am entitled to as a premium member?; 26. I'm not playing much these days. Can I give my premium membership to a friend?; 27. How can I gift LadderBux to another user?

Ranking and Skill Rating (3)
1. Why does my rank drop even when I win?

2. Why did my rank drop so far when I took time off from playing?

3. How does the skill rating work?: 1. Why does my rank drop even when I win?; 2. Why did my rank drop so far when I took time off from playing?; 3. How does the skill rating work?

Reporting Problems (4)
1. I get a Security Error when trying to report a match. Why?

2. I lost a match but I cannot find the person on the Ladder. What should I do?

3. How can I find out if someone reported my win?

4. I was trying to report a win, but I got a loss. Why?: 1. I get a Security Error when trying to report a match. Why?; 2. I lost a match but I cannot find the person on the Ladder. What should I do?; 3. How can I find out if someone reported my win?; 4. I was trying to report a win, but I got a loss. Why?

Sign-Up and Activation Issues (5)
1. Why do I have to give my e-mail address?

2. Can I use a free e-mail service for my Case's Ladder account so I can keep my real e-mail address private?

3. I didn't receive my activation key. Why?

4. I signed up on the Ladder first and now the name I used isn't available on my gaming service. What can I do?

5. Does my Ladder name have to match the name I play my games under?: 1. Why do I have to give my e-mail address?; 2. Can I use a free e-mail service for my Case's Ladder account so I can keep my real e-mail address private?; 3. I didn't receive my activation key. Why?; 4. I signed up on the Ladder first and now the name I used isn't available on my gaming service. What can I do?; 5. Does my Ladder name have to match the name I play my games under?

Team Ladder Issues (5)
1. How can I join an existing team?

2. Can I be on more than one team at once?

3. How can I add or remove team members?

4. How can I edit my team's information?

5. How can I start my own team?: 1. How can I join an existing team?; 2. Can I be on more than one team at once?; 3. How can I add or remove team members?; 4. How can I edit my team's information?; 5. How can I start my own team?

Tournament Directors (TDs) (6)
1. Do TD's get paid for hosting tournaments?

2. What is a TD?

3. What is a Head TD?

4. What is a TD Manager?

5. I applied to become a TD and was told I am on the waiting list?

6. How can I become a Tournament Director?: 1. Do TD's get paid for hosting tournaments?; 2. What is a TD?; 3. What is a Head TD?; 4. What is a TD Manager?; 5. I applied to become a TD and was told I am on the waiting list?; 6. How can I become a Tournament Director?

Tournaments (16)
1. What is a tournament?

2. How can I find out what tournaments are available on my Ladder?

3. How do I sign up for a team tournament?

4. How do I sign up for a one-vs-one tournament?

5. How are tournament matches reported?

6. What time should I show up to play in a tournament?

7. How do I figure out where the tournament is being played?

8. What is a LadderStats tournament?

9. What is a Double Elimination tournament?

10. What is a Swiss System tournament?

11. How can I figure out what time it will be in my time zone when a tournament starts?

12. Is there an easy way to figure out how many LadderBux I can win in a tournament?

13. The tournament I was playing in was cancelled. How can I get my LadderBux back?

14. I had a problem with my opponent in a tournament match. Who should I contact?

15. What do I do if standings won't load?

16. I am having problems reporting a tournament loss. What can I do?: 1. What is a tournament?; 2. How can I find out what tournaments are available on my Ladder?; 3. How do I sign up for a team tournament?; 4. How do I sign up for a one-vs-one tournament?; 5. How are tournament matches reported?; 6. What time should I show up to play in a tournament?; 7. How do I figure out where the tournament is being played?; 8. What is a LadderStats tournament?; 9. What is a Double Elimination tournament?; 10. What is a Swiss System tournament?; 11. How can I figure out what time it will be in my time zone when a tournament starts?; 12. Is there an easy way to figure out how many LadderBux I can win in a tournament?; 13. The tournament I was playing in was cancelled. How can I get my LadderBux back?; 14. I had a problem with my opponent in a tournament match. Who should I contact?; 15. What do I do if standings won't load?; 16. I am having problems reporting a tournament loss. What can I do?


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